Frequently Asked Questions
Everything you need to know about shopping with Pipekit.
What shipping methods do you offer?
We offer standard ground shipping, expedited 2-day delivery, and overnight shipping options via major carriers. Shipping costs are calculated at checkout based on your delivery address and package weight.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original packaging and in unused condition. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately.